Along with everyone else, we have been closely following the developments in relation to Coronavirus and the advice being issued regularly by the Government. We have also been working hard behind the scenes to ensure that we can both provide the facility for our customers staff to access IT systems from home as and when required, but also maintain maximum IT security, particularly when accessing IT systems from unmanaged personal/home devices.
Yesterday (16th March) the government advised that “You should work from home where possible”. Since we are in a position to work remotely without impacting on our service, we will be acting on this recommendation and closing our office from tomorrow (Wednesday 18th March), both to protect the health of our employees, and play our part in minimising the spread of Coronavirus. Please note the following
- Technical Support will continue to be available via the usual channels throughout this period, both on the usual telephone numbers or via email.
- Support will continue to be available at the usual times (8AM-17:30PM) weekdays, or 24 hour on call support depending on your service plan.
- Resourcing levels will remain the same – essentially, service will continue as normal with the exception of limiting on site visits to emergency situations only.
During this period of unprecedented uncertainty and significant financial pressure on customers within certain industry sectors, we are also making the following changes to our services with immediate effect.
- For all of our clients with a support contract, we’re already busy setting up remote access for your employees where required, this is at no additional cost.
- We’re also extending your current level of support for your office PCs to your employee’s home PCs at no additional charge. We will cover all remote support of your employees’ home PCs for as long as it is necessary for them to work remotely due to Coronavirus, helping to ensure your business continues to function normally throughout this challenging period.
- For all of our clients with a support contract, we understand that some may experience cashflow issues as a result of the Coronavirus, please contact us to discuss the option of extended payment terms.
Finally, a reminder to remain vigilant in terms of cyber security. Cyber criminals are actively exploiting the disruption and pressured working environment caused by Coronavirus. Attacks seen since the start of the year include bogus emails with links claiming to have important Coronavirus updates, with the intention of infecting the device with malware or stealing logon credentials. These ‘phishing’ attempts have been seen in several countries and could lead to loss of money and sensitive data.