IT SERVICES FOR CHELTENHAM AND THE SURROUNDING AREAS
BlueMoon Solutions have been offering IT services and IT solutions to businesses and companies in Cheltenham for years. Our wide ranging IT support services have made us the market leader in the Cheltenham area and further afield, and our flexibility to work with companies existing solutions has proven extremely popular.
We know that every business is unique, with its own way of working, its own unique customers base and needs. To that end we created our IT support packages to be as flexible as possible; tailoring our work to best suit your needs and requirements. We don’t offer a one size fits all approach to IT solutions, we don’t believe such a thing exists. You can pay monthly for ongoing support tailored to yours needs, or pay as you go if you need infrequent support or advice for your business. Whatever your business needs, we can provide it.
We know, however, that choosing the right IT company can be daunting and difficult, but have a friendly, local customer service team in the Cheltenham area that are happy to offer free and impartial advice about our services and how they might work for you and your business. At BlueMoon Solutions we aim to provide the very best and most comprehensive IT support services, and be a company that you can trust with any sensitive data involved.
Our Different Cheltenham IT Support Packages
Ongoing IT support services can be expensive and unnecessary for certain businesses. We don’t want to tie your new start up down to an ongoing payment solution when it isn’t feasible; we want to make sure your company is protected. For those situations, or for any Essential IT solutions, we offer a Essential IT service for those times where you need a little bit of support. If you need one time installation assistance, need someone to look into a niggling IT problem or you need very specific, expert guidance on an issue then this is the perfect package for you and your business.
We provide this pay as you go IT service to many companies and businesses in Cheltenham and the surrounding areas, and have built up strong relationships in many sectors in this area. If you would like to try our IT services, without the monthly fee, then this is the options for you. You only pay for the time that you use at a very competitive hourly rate.
While our Essentials service is extremely popular with some businesses, many of our clients in the Cheltenham area prefer the Remote package. This option is perfect if your company requires ongoing IT support and a dedicated account manager. If you know you need IT support, but are daunted at the idea of bringing in an IT department internally, this will help you avoid the hiring cost for a department that you can outsource to us.
There are no surprise charges with this service, just a fixed monthly fee and a dedicated account manager on hand to assist you with any requirements or problems that you might have.
This package is our most popular option with our clients in Cheltenham. The Enhanced Service gives you everything in the previous package, but also gives you our most proactive form of IT support.
This will see your business and your account have 24/7 system monitoring, meaning we can actively see any changes or anything unusual and deal with it before it becomes an issue. This package also offers daily file backups, regular IT housekeeping tasks, frequent system checks and monthly site visits from your dedicated account manager. If you’re looking for the best, most comprehensive and most proactive IT support solutions in the Cheltenham area then this is the option for you.
The premium support package is our most advanced package. You will have access to all of our services, support, management and security. Our specialist staff will be able to assist you with any problem you have and get it resolved fast. Our Premium package includes all of the perks and benefits of lower tier packages.
Our Premium service is what we recommend to any organisations with mission critical IT infrastructure. We give a fully managed service IT service on this package with a price point that very rarely varies from the fixed monthly cost. This package is recommended for any type of organisation that relies on system performance, system reliability and system security.
Why Choose BlueMoon Solutions?
Our IT support team are high skilled and always directly contactable to provide remote support, or to offer any sales advice. We never use call centres, we never do call-logging; instead we offer direct contact with highly skilled IT professionals in the Cheltenham area who are always happy to help.
Our Cheltenham clients who opt for our managed services packages receive around the clock systems monitoring their accounts with us for 365 days of the year. This allows our expert IT support staff to predict any potential IT issues and deal with them before they become real and dangerous threats. Our staff are also constantly updated on the latest global IT issues and threats, ensuring that you and your business won’t be caught off guard.
Our Cheltenham based team have years of experience managing the accounts of local businesses, and businesses further afield. Our qualifications speak for themselves, and our years of outstanding customer service mean that our expert skills are delivered with a smile. We want to use our skills to help your business grow, and any issues that arise we want to solve as quickly and efficiently as possible.
Here at BlueMoon Solutions we understand that every business is different; different requirements and, crucially, different budgets. We won’t recommend a longer term, fixed plan if we don’t think your business needs it. We discuss your needs with you and recommend a service and support plan based on your specific needs and wants. We want to do whatever work you need quickly, allowing you and your business to thrive.