Premium

Find peace of mind with our Premium Service..

Premium IT Support

The premium support package is our most advanced package. You will have access to all of our services, support, management and security. Our specialist staff will be able to assist you with any problem you have and get it resolved fast. Our Premium package includes all of the perks and benefits of lower tier packages.

Our Premium service is what we recommend to any organisations with mission critical IT infrastructure. We give a fully managed service IT service on this package with a price point that very rarely varies from the fixed monthly cost. This package is recommended for any type of organisation that relies on system performance, system reliability and system security.

Service Overview

Guaranteed Response Time

Advanced Security Threat Protection

Peace Of Mind

Fixed Monthly Cost

What do I get on the Premium package?

For our premium service users, we offer a discount on our hardware, software and any licenses you wish to purchase.

Firmware updates will be installed periodically to maximise your systems performance, reliability and security. We offer PCI scans for any business that requires PCI compliance. We will do tests such as send out fake phishing emails to see if any training is require for your staff. Any guidance needed will be provided to the staff member with advice on how to avoid the latest threats and scams.

Our Premium Service Includes...

Enhanced, Friendly Support

Unlimited telephone, remote or on site support options enabling us to respond quickly and efficiently, every time.

Guaranteed Response Times

Priority service with a ultra fast guaranteed response time Service Level Agreement.

Documentation & Asset Tracking

We’ll track your assets, monitor usage and performance, and maintain documentation on your IT environment.

Remote Backup & Disaster Recovery

All of your critical systems and data is backed up to a local secure Data Centre.

Enhanced Security

Premium protection against external digital threats and cyber crime, as well as internal risks.

Proactive System Monitoring

24/7/365 monitoring of your IT environment for hardware / software issues and security threats.

Accountability

We’ll commit to meeting with you on a regular basis to review performance and discuss any project requirements.

Web Protection

Enhanced spam and antivirus filtering, plus web content filtering to boost security and staff productivity.

Excellent customer feedback, every time...

We’ve always been impressed by the professionalism and skill of the entire team at BlueMoon. We had a complicated programme last year and they responded to the many challenges we threw at them with grace and good humour! Thoroughly recommend them for their technical abilities.

Inspire Change
Healthcare IT Support - Milton Keynes
I would like to say a big thank you to you and your team for the excellent service and support we have received since you took over the contract. You have all been incredibly helpful and friendly, and a real breath of fresh air after the issues we experienced with our last provider. I know that my Canadian colleagues are pleased with the progress, and are looking forward to working with you.

5N Plus
Manufacturing - IT Support Wellingborough
I am very pleased to be able to recommend BlueMoon Solutions Ltd. They have transformed Rockingham Forest’s IT systems over the past few months. What was previously an expensive and ineffective hosted cloud solution is now a reliable and efficient internal server solution that represents great value for money

Rockingham Forest
Housing Association - IT Support Rushden