BlueMoon Solutions took on the responsibility by providing a fully managed service to the hotel. The issues were now their responsibility to manage and rectify.
A detailed audit of systems and services was undertaken as well as consultation with the key users within the front desk and back office. Their feedback was used to better understand their business issues and ensure an appropriate solution was applied.
After the audit findings were presented and the suggested 3 phase project was given the go ahead. Phase 1 focused on the initial transition of support to BlueMoon Solutions while pulling back some of the offsite services which had been outsourced.
Phase 1 was a success and although there was a continued fire-fight of issues as a result of historic complex configuration and ageing systems although these incidents raised were resolved well within the agreed service levels.
Phase 2 was approved 5 months later. This included a full refresh of backend infrastructure and desktops. Virtualisation technologies were implemented allowing key services to be kept onsite but also reducing complexity, management and costs. Key principles were implemented using Group Policy to keep it simple to use fo
· Stability and scalability
· Fully managed service with a single number for our IT needs
· Expert knowledge and Professionalism
r users, reduce incidents and keep the management of the environment simple.
Phase 3 encompassed an upgrade of the core backoffice and Point of Sale service, Opera and MaitreD.