IT Support Wellingborough

BlueMoon Solutions were approached to review the Holiday Inn in Corby’s current IT infrastructure and support arrangements. They found that the previous management company had initiated a transformation of existing systems and services but that the solutions put forward where incompatible with the hotel’s structure and operations.

As a result services were spread across onsite ageing infrastructure and was becoming unreliable. Also several cloud based services were spread across multiple providers with no alignment between the backend and frontend systems.

The hotel back office staff were operating at a 50% reduced speed and were extremely frustrated with the IT services in general within the hotel. Thus the challenge was to transition the support away from the previous management company IT smoothly with minimal disruption and then set up an effective transformation plan.

A detailed audit of systems and services was undertaken as well as consultation with the key users within the front desk and back office. Their feedback was used to better understand their business issues and ensure an appropriate solution was applied.

After the audit findings were presented and the suggested 3 phase project was given the go ahead. Phase 1 focused on the initial transition of support to BlueMoon Solutions while pulling back some of the offsite services which had been outsourced.

Phase 2 was approved 5 months later. This included a full refresh of backend infrastructure and desktops. Virtualisation technologies were implemented allowing key services to be kept onsite but also reducing complexity, management and costs. Key principles were implemented using Group Policy to keep it simple to use for users, reduce incidents and keep the management of the environment simple.

Phase 3 encompassed an upgrade of the core backoffice and Point of Sale service, Opera and MaitreD.

The General Manager, was delighted with BlueMoon Solutions’ professionalism and said:

‘We knew we were in a mess but did not quite know how much of a mess until it was fully explained to us. The hotel just operates so smoothly now with little things like different trays on the front desk so front desk staff can print out reservation cards without having to change paper. Everything is so much more stable like Opera & our Guest WiFi service which our guests love.’

Read more case studies outlining the consistently excellent IT Support Services we provide to our our very satisfied customer base throughout Northamptonshire