IT Support
Relax with confidence, knowing that your business needs are in capable hands. With tailored IT solutions and personalised services, we can help optimise your IT operations.
IT Support
Relax with confidence, knowing that your business needs are in capable hands. With tailored IT solutions and personalised services, we can help optimise your IT operations.
With our tailored services, we can optimise your IT operations.
Our support packages are designed to meet the diverse needs of all businesses. From remotely managed support, to services such as on-site support and 24/7 monitoring. For mission-critical IT infrastructure, we offer advanced solutions, ultra-fast response times and dedicated account management.
Choose the right plan for you
We offer three different plan options. To help you decide which plan is best suited to your needs, check out the charts below.
REMOTE
Peace of Mind by Fixing your Costs
- Helpdesk Hours 08:00 - 17:30
- Remote Monitoring
- Remote Support
- Onsite Support Extra Cost
- Antivirus
- Asset Management
- Patch Management
- Security Updates
- Dedicated Account Manager
- Strategic Review
- KPI Reporting
- Staff Training / User Guides
- Security Awareness Training
- Advanced Security
- Endpoint Detection & Response
- 24/7 Support
- Web Content Filtering
- Max Response Time < 8 Hours
- Critical Response Time
- Free Hardware Installation
- Discounted Project Fee
ENHANCED
A highly proactive IT support service for your business
- Helpdesk Hours 08:00 - 17:30
- Remote Monitoring
- Remote Support
- Onsite Support
- Antivirus
- Asset Management
- Patch Management
- Security Updates
- Dedicated Account Manager
- Strategic Review Annual
- KPI Reporting
- Staff Training / User Guides
- Security Awareness Training
- Advanced Security
- Endpoint Detection & Response
- 24/7 Support
- Web Content Filtering
- Max Response Time < 4 Hours
- Critical Response Time < 2 Hours
- Free Hardware Installation
- Discounted Project Fee
PREMIUM
Our most advanced IT support package
- Helpdesk Hours 08:00 - 17:30
- Remote Monitoring
- Remote Support
- Onsite Support
- Antivirus
- Asset Management
- Patch Management
- Security Updates
- Dedicated Account Manager
- Strategic Review Bi-Annual
- KPI Reporting
- Staff Training / User Guides
- Security Awareness Training
- Advanced Security
- Endpoint Detection & Response
- 24/7 Support
- Web Content Filtering
- Max Response Time < 2 Hours
- Critical Response Time < 30 Mins
- Free Hardware Installation
- Discounted Project Fee
ALL PLAN FEATURES
REMOTE
This package offers fully managed IT support on a remote basis. You’ll get a guaranteed response within eight hours, and a monthly fixed-fee billing structure allowing you to easily manage costs on a per-user basis. We assign the same technician whenever possible, creating a friendly long-term relationship with every client. Enhanced security measures include regular updates, antivirus and patch management.
ENHANCED
You’ll receive around-the-clock system monitoring, daily back-up monitoring, as well as regular housekeeping and system checks. You’ll also get on-site support and a guaranteed response time of two hours for critical issues. We offer 24/7 remote monitoring, free hardware set ups and a discounted hourly rate for non-support projects. You’ll have access to an experienced account manager, detailed reports and an annual review.
PREMIUM
We recommend Premium to any organisation with a mission critical IT infrastructure, who rely on system performance, reliability, and security. You’ll get all the benefits of Remote and Enhanced, along with an even faster response time of just 30 minutes for anything critical. You’ll get the highest level of cyber security and staff training courses, along with a dedicated account manager. You’ll also receive a discount on hardware and software.
Our additional IT services
Our additional IT services
Hi, I’m Richard.
Are you ready for better tech support with faster response times, backed by a friendly team of helpful technology experts? See how we can help by scheduling your appointment with us.
