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Background

Extensive experience in the following sectors

Customer satisfaction, every time

BlueMoon Solutions have not only provided a reliable and competent technical support service for all our IT issues, but also have worked with us to develop our networks and systems, enabling us to take advantage of technology advances thus improving our efficiency and accessibility (including various remote access techniques), allowing us to manage more effectively our business both onsite and remotely.

Advanced Access - Distribution - IT Support Northampton

I would like to say a big thank you to you and your team for the excellent service and support we have received since you took over the contract. You have all been incredibly helpful and friendly, and a real breath of fresh air after the issues we experienced with our last provider. I know that my Canadian colleagues are pleased with the progress, and are looking forward to working with you.

5N Plus - Manufacturing - IT Support Wellingborough

I am very pleased to be able to recommend BlueMoon Solutions Ltd. They have transformed Rockingham Forest’s IT  systems over the past few months. What was previously an expensive and ineffective hosted cloud solution is now a reliable and efficient internal server solution that represents great value for money

Rockingham Forest - Housing Association - IT Support Rushden
Background

Case Study

Learn how BlueMoon Solutions transformed a local hotel’s ageing IT infrastructure, and now provides ongoing IT Support and Managed IT Services to keep the hotel operation running smoothly around the clock.

IT Support Wellingborough

The Holiday Inn in is a hotel situated in the Midlands and part of the Holiday Inn (IHG) franchise, and must comply with a high level of standards laid down by IHG in order to use the Holiday Inn franchise.

BlueMoon Solutions were approached to review the Holiday Inn in Corby’s current IT infrastructure and support arrangements. They found that the previous management company had initiated a transformation of existing systems and services but that the solutions put forward where incompatible with the hotel’s structure and operations.

As a result services were spread across onsite ageing infrastructure and was becoming unreliable. Also several cloud based services were spread across multiple providers with no alignment between the backend and frontend systems.

The hotel back office staff were operating at a 50% reduced speed and were extremely frustrated with the IT services in general within the hotel. Thus the challenge was to transition the support away from the previous management company IT smoothly with minimal disruption and then set up an effective transformation plan.

A detailed audit of systems and services was undertaken as well as consultation with the key users within the front desk and back office. Their feedback was used to better understand their business issues and ensure an appropriate solution was applied.

After the audit findings were presented and the suggested 3 phase project was given the go ahead. Phase 1 focused on the initial transition of support to BlueMoon Solutions while pulling back some of the offsite services which had been outsourced.

Phase 2 was approved 5 months later. This included a full refresh of backend infrastructure and desktops. Virtualisation technologies were implemented allowing key services to be kept onsite but also reducing complexity, management and costs. Key principles were implemented using Group Policy to keep it simple to use for users, reduce incidents and keep the management of the environment simple.

Phase 3 encompassed an upgrade of the core backoffice and Point of Sale service, Opera and MaitreD.

The General Manager, was delighted with BlueMoon Solutions’ professionalism and said:

‘We knew we were in a mess but did not quite know how much of a mess until it was fully explained to us. The hotel just operates so smoothly now with little things like different trays on the front desk so front desk staff can print out reservation cards without having to change paper. Everything is so much more stable like Opera & our Guest WiFi service which our guests love.’

Read more case studies outlining the consistently excellent IT Support Services we provide to our our very satisfied customer base throughout Northamptonshire

Contact us today

Find out how BlueMoon Solutions can help your business with our range of IT Services.

Technical support for all your devices
Making the most of Cloud
Accounting Software Support
High speed data connections



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