Providing IT Support to Businesses in Northampton
Offering dedicated IT support services and solutions is what makes BlueMoon Solutions one of the premier IT companies in Northampton. Our wide range of IT support services are highly sought after by companies in the Northampton area and further afield, as well as our ability to support you with any existing IT issues you are currently experiencing.
We have developed our IT support packages in the understanding that each company has its own unique set of needs and requirements and that each business we work with is different. We don’t offer a one size fits all solution to your IT problems, in fact, no such thing exists! You can use our easy pay-as-you-go method if you only require support occasionally, or choose to pay a monthly fee to use our local expertise as often as you like. Why not go all the way to our Premium Plus package for our most comprehensive services?
Choosing your IT support company in Northampton can be tricky, and we know that strong relationships can be a deciding factor when making your choice. We have a friendly, local customer service team in Northamptonshire ready to advise and offer their assistance. At BlueMoon Solutions, we aim to always provide the highest quality service, and become a trusted partner for you and your business.
Northampton IT Support Packages
Ongoing IT support services can be expensive and unnecessary for certain businesses. We don’t want to tie your new start up down to an ongoing payment solution when it isn’t feasible; we want to make sure your company is protected. For those situations, or for any Essential IT solutions, we offer a Essential IT service for those times where you need a little bit of support. If you need one time installation assistance, need someone to look into a niggling IT problem or you need very specific, expert guidance on an issue then this is the perfect package for you and your business.
We provide this pay as you go IT service to many companies and businesses in Milton Keynes and the surrounding areas, and have built up strong relationships in many sectors in this area. If you would like to try our IT services, without the monthly fee, then this is the options for you. You only pay for the time that you use at a very competitive hourly rate.
While our Essentials service is extremely popular with some businesses, many of our clients in the Milton Keynes area prefer the Remote package. This option is perfect if your company requires ongoing IT support and a dedicated account manager. If you know you need IT support, but are daunted at the idea of bringing in an IT department internally, this will help you avoid the hiring cost for a department that you can outsource to us.
There are no surprise charges with this service, just a fixed monthly fee and a dedicated account manager on hand to assist you with any requirements or problems that you might have.
This package is our most popular option with our clients in Milton Keynes area. The Enhanced Service gives you everything in the previous package, but also gives you our most proactive form of IT support.
This will see your business and your account have 24/7 system monitoring, meaning we can actively see any changes or anything unusual and deal with it before it becomes an issue. This package also offers daily file backups, regular IT housekeeping tasks, frequent system checks and monthly site visits from your dedicated account manager. If you’re looking for the best, most comprehensive and most proactive IT support solutions in the Milton Keynes area then this is the option for you.
The premium support package is our most advanced package. You will have access to all of our services, support, management and security. Our specialist staff will be able to assist you with any problem you have and get it resolved fast. Our Premium package includes all of the perks and benefits of lower tier packages.
Our Premium service is what we recommend to any organisations with mission critical IT infrastructure. We give a fully managed service IT service on this package with a price point that very rarely varies from the fixed monthly cost. This package is recommended for any type of organisation that relies on system performance, system reliability and system security.
Why Choose BlueMoon Solutions?
Our IT support team are skilled and available to contact direct to provide remote assistance. We never use call centres, we don’t do call logging; instead we offer easy contact with our fully trained IT professionals in the Northampton area, who are always happy to help!
Our clients in Northampton who choose our managed service packages receive around the clock systems monitoring on their accounts every single day. This allows our expert IT support team to predict likely issues which might arise and to rectify them before they spiral into much bigger problems! Our team are up to date with the latest issues in IT which will ensure you are never caught off guard.
Our Northamptonshire team have many years’ experience managing the accounts of local businesses, making us a highly popular choice among business owners in this area. Our track record speaks for itself, and our years of fantastic customer service mean our skills are delivered quickly, efficiently and always with a smile! We want to use our skills to help your business to grow, with any issues smoothly solved as quickly as we can.
We understand that each business is different – some have more requirements than others, and more importantly, different budgets! We never recommend a longer term fixed plan if we do not think it is necessary for your business needs. We fully discuss all the options with you, your budget and specific needs so we can come to a decision together to get the right support for you. We want your business to thrive, not for us to be a stumbling block to your growth.