Premium Managed IT Service

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Fix your costs with a fully managed IT support service.

Premium Managed Service IT Support

Need peace of mind? Consider our popular Premium IT support contract. It is not only a cost effective way to manage your IT expenditure with the monthly fixed fee but also provides you with access to skilled IT professionals when required, with exceptionally fast response times.

Each premium support contract includes support via telephone, remote access or an on site engineer as and when required. We’ll also include a scheduled quarterly visit for lower priority issues. As part of each quarterly visit, we take the time to meet with you and review the service that has been provided in the previous quarter, discuss any upcoming business IT requirements you may have, and make you aware of the latest technologies available which may be of benefit to your business.

Our simple billing structure makes it easy to fix your IT support costs on a per user basis, and our personal service means that when possible we’ll allocate the same technician, helping to establish a healthy and long term relationship with you.

Service Overview

Guaranteed Response Time
Protection against security threats
Peace of Mind
Fixed Monthly Cost

Who should use our Premium Managed IT Service?

Ideal for small businesses looking to outsource their IT support to improve service and reliability. It is not only a cost effective way to manage your IT expenditure with the monthly fixed fee but also provides you with access to skilled IT professionals when required, with exceptionally fast response times

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Our Premium Managed Service Includes...

Enhanced, Friendly Support

Unlimited telephone, remote or on site support options enabling us to respond quickly and efficiently, every time.

Guaranteed Response Times

Priority service with a ultra fast guaranteed response time Service Level Agreement.

Documentation & Asset Tracking

We’ll track your assets, monitor usage and performance, and maintain documentation on your IT environment.

Enhanced Security

Premium protection against external digital threats and cyber crime, as well as internal risks.

Proactive System Monitoring

24/7/365 monitoring of your IT environment for hardware / software issues and security threats.

Accountability

We’ll commit to meeting with you on a regular basis to review performance and discuss any project requirements.

Excellent customer feedback, every time...

  • BlueMoon Solutions have not only provided a reliable and competent technical support service for all our IT issues, but also have worked with us to develop our networks and systems, enabling us to take advantage of technology advances thus improving our efficiency and accessibility (including various remote access techniques), allowing us to manage more effectively our business both onsite and remotely.

    Advanced Access
    Distribution - IT Support Northampton
  • I would like to say a big thank you to you and your team for the excellent service and support we have received since you took over the contract. You have all been incredibly helpful and friendly, and a real breath of fresh air after the issues we experienced with our last provider. I know that my Canadian colleagues are pleased with the progress, and are looking forward to working with you.

    5N Plus
    Manufacturing - IT Support Wellingborough
  • I am very pleased to be able to recommend BlueMoon Solutions Ltd. They have transformed Rockingham Forest’s IT  systems over the past few months. What was previously an expensive and ineffective hosted cloud solution is now a reliable and efficient internal server solution that represents great value for money

    Rockingham Forest
    Housing Association - IT Support Rushden
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Speak to our IT experts today..

For an affordable, fast and professional approach to IT support, contact us today and find out how we can help.

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In case you didn't find what you were looking for.

Your Details Will Never Be Shared With Any Other Companies