Enhanced

Find peace of mind with our Enhanced Service..

Enhanced IT Support

Our Enhanced IT Support Contract includes all the features of our Remote package PLUS a number of enhanced services enabling us to deliver the ultimate proactive IT support service to your business.

It’s upgraded to include around the clock proactive system monitoring, daily off site remote backup, daily weekly and monthly housekeeping tasks and system checks, and monthly visits to carry out any low priority activities. A monthly service review is also carried out to ensure that you are getting the most from your IT system.

A 24 hour call out facility is also provided, enabling us to assist you at all times, particularly if your business operates around the clock.

Service Overview

Guaranteed Response Time

Advanced Security Threat Protection

Peace Of Mind

Fixed Monthly Cost

What do I get on the Enhanced package?

Our Enhanced package includes all the support we offer, which includes on-site support. Our response time is also massively cut down, with a 4 hour guarantee and 2 hours for critical issues. We offer 24/7 remote monitoring, also monitoring daily backups for any failures. We offer free hardware set ups with a discounted hourly rate on any non support projects.

We will manage all asset information from both hardware and software. All completed IT support activities will have a statistical analysis in a detailed report. You will get access to one of our experienced account managers.

Our Enhanced Service Includes...

Enhanced, Friendly Support

Unlimited telephone, remote or on site support options enabling us to respond quickly and efficiently, every time.

Guaranteed Response Times

Priority service with a ultra fast guaranteed response time Service Level Agreement.

Documentation & Asset Tracking

We’ll track your assets, monitor usage and performance, and maintain documentation on your IT environment.

Remote Backup & Disaster Recovery

All of your critical systems and data is backed up to a local secure Data Centre.

Enhanced Security

Premium protection against external digital threats and cyber crime, as well as internal risks.

Proactive System Monitoring

24/7/365 monitoring of your IT environment for hardware / software issues and security threats.

Accountability

We’ll commit to meeting with you on a regular basis to review performance and discuss any project requirements.

Web Protection

Enhanced spam and antivirus filtering, plus web content filtering to boost security and staff productivity.

Excellent customer feedback, every time...

We’ve always been impressed by the professionalism and skill of the entire team at BlueMoon. We had a complicated programme last year and they responded to the many challenges we threw at them with grace and good humour! Thoroughly recommend them for their technical abilities.

Inspire Change
Healthcare IT Support - Milton Keynes
I would like to say a big thank you to you and your team for the excellent service and support we have received since you took over the contract. You have all been incredibly helpful and friendly, and a real breath of fresh air after the issues we experienced with our last provider. I know that my Canadian colleagues are pleased with the progress, and are looking forward to working with you.

5N Plus
Manufacturing - IT Support Wellingborough
I am very pleased to be able to recommend BlueMoon Solutions Ltd. They have transformed Rockingham Forest’s IT systems over the past few months. What was previously an expensive and ineffective hosted cloud solution is now a reliable and efficient internal server solution that represents great value for money

Rockingham Forest
Housing Association - IT Support Rushden