Check out our popular Essentials support solution. We’ll provide IT services as and when you need them. There are no up-front or hidden costs to pay, just a cost-effective hourly rate covering the time that you use. We can tailor this service to suit your needs and your budget. With our Essential Is Support you enjoy peace of mind knowing our expertise and experience is available when your organisation needs it. We can sort out your password or email issues, set up new users or systems, fix hardware issues or restore back-ups – no matter how big or small the problem our team can sort it.
Need an affordable and totally flexible IT Support package?
Essentials IT Support
What do I get on the Essential Package?
With out Essentials support package, you will get some services included and some that will cost extra monthly amounts. You will get pre-installation of support tools with remote monitoring of applications from 08:00 and 17:30 Mon – Fri.
You will receive monthly or weekly invoices for all services that you have used with a full breakdown of activities. You will also receive a monthly status report detailing your IT environment security.
There are many different programs and software that we can deploy on your devices to ensure they are all running a secure, up to date version. All devices will also be deployed with an antivirus with ongoing monitoring and updates.
Our PAYG IT Support Includes...
PAYG IT support
Enjoy access to the same professional expertise as with a support contract.
Free up more time to concentrate on your core business. Do not get bogged down with IT issues, instead let us take care of it for you.
Flexibility and Affordability
Manageable and affordable hourly rate as and when you need support.
Fast Response Times
We will still get to you in no time, even without a support contract in place. Our non guaranteed response time is typically 2 hours.
Excellent customer feedback, every time...
We’ve always been impressed by the professionalism and skill of the entire team at BlueMoon. We had a complicated programme last year and they responded to the many challenges we threw at them with grace and good humour! Thoroughly recommend them for their technical abilities.
I would like to say a big thank you to you and your team for the excellent service and support we have received since you took over the contract. You have all been incredibly helpful and friendly, and a real breath of fresh air after the issues we experienced with our last provider. I know that my Canadian colleagues are pleased with the progress, and are looking forward to working with you.
I am very pleased to be able to recommend BlueMoon Solutions Ltd. They have transformed Rockingham Forest’s IT systems over the past few months. What was previously an expensive and ineffective hosted cloud solution is now a reliable and efficient internal server solution that represents great value for money