IT Support for Businesses in Towcester and the Surrounding Areas
BlueMoon Solutions provide high quality IT Support and IT Solutions to businesses in Towcester and nearby towns. Our combination of industry expertise, flexible IT packages and first-class customer service has made us a go to provider of IT support services. We pride ourselves on being able to seamlessly integrate into your business leaving you to focus on other aspects of your business.
Having been in the IT Support business for a number of years we know that every business is different and as such requires different levels of support. It is for this reason we created our different levels of IT Package meaning that you are able to choose one that best matches your requirements. By doing this we find that our clients save money whilst still receiving the best service possible.
Choosing an IT company can be a very important decision for any business. By outsourcing your IT to an external company you are placing your trust in them. We aim to provide a friendly, trust-worthy service to companies in Towcester and, effectively, become the IT arm of your business.
Our Range of IT Services
Ongoing IT support services can be expensive and unnecessary for certain businesses. We don’t want to tie your new start up down to an ongoing payment solution when it isn’t feasible; we want to make sure your company is protected. For those situations, or for any Essential IT solutions, we offer a Essential IT service for those times where you need a little bit of support. If you need one time installation assistance, need someone to look into a niggling IT problem or you need very specific, expert guidance on an issue then this is the perfect package for you and your business.
We provide this pay as you go IT service to many companies and businesses in Milton Keynes and the surrounding areas, and have built up strong relationships in many sectors in this area. If you would like to try our IT services, without the monthly fee, then this is the options for you. You only pay for the time that you use at a very competitive hourly rate.
While our Essentials service is extremely popular with some businesses, many of our clients in the Milton Keynes area prefer the Remote package. This option is perfect if your company requires ongoing IT support and a dedicated account manager. If you know you need IT support, but are daunted at the idea of bringing in an IT department internally, this will help you avoid the hiring cost for a department that you can outsource to us.
There are no surprise charges with this service, just a fixed monthly fee and a dedicated account manager on hand to assist you with any requirements or problems that you might have.
This package is our most popular option with our clients in Milton Keynes area. The Enhanced Service gives you everything in the previous package, but also gives you our most proactive form of IT support.
This will see your business and your account have 24/7 system monitoring, meaning we can actively see any changes or anything unusual and deal with it before it becomes an issue. This package also offers daily file backups, regular IT housekeeping tasks, frequent system checks and monthly site visits from your dedicated account manager. If you’re looking for the best, most comprehensive and most proactive IT support solutions in the Milton Keynes area then this is the option for you.
The premium support package is our most advanced package. You will have access to all of our services, support, management and security. Our specialist staff will be able to assist you with any problem you have and get it resolved fast. Our Premium package includes all of the perks and benefits of lower tier packages.
Our Premium service is what we recommend to any organisations with mission critical IT infrastructure. We give a fully managed service IT service on this package with a price point that very rarely varies from the fixed monthly cost. This package is recommended for any type of organisation that relies on system performance, system reliability and system security.
Why Choose BlueMoon Solutions?
We want to make the whole process as easy and stress free as possible for you, especially as we know that, when you are calling us there is probably something stressful going on! We provide a friendly, professional service and our team are always contactable directly. We don’t use call-logging or call centres you just go straight through to a member of a team who will help you get a quick resolution to your problem.
Our clients in Towcester who are using our premium managed packages get 24/7 monitoring of their accounts, every day of the year. By performing this monitoring we are able to spot some issues before they occur and can pro-actively stop any detrimental effects. Our staff are constantly undergoing training in order to keep up to date with the latest trends and IT issues so that we are always prepared.
Our team of IT experts have had years of experience in providing IT support to businesses in Towcester. All of our team have the appropriate qualifications, and some have more expertise than others in certain fields. You can rest assured that we pool our knowledge to be able to solve any problem you might be having as quickly as possible. By using us you are freeing yourself up to focus on other business critical aspects.
We know that different businesses require different levels of support. We have created our IT support packages to cover all eventualities and help companies with varying budgets and requirements for IT Support. We work with you to determine the best way forward and to find the package that will best suit your needs. By outsourcing your IT to BlueMoon Solutions you can be assured of quality IT services at a fair price.